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Frequently Asked Questions
General & Account
Integration into MTR Mobile
Earning Carbon Savings & CW Points
Reward Redemption
Others
Carbon Wallet aspires to become the largest green lifestyle reward platform in Hong Kong. Through measuring your Carbon Savings from green actions and rewarding your low-carbon lifestyle, Carbon Wallet empowers users to act on climate change and reduce greenhouse gas emissions.
Take a look at "Our Story" to find out more!
To help you adopt a low-carbon lifestyle, Carbon Wallet encompasses a range of functions and features:
1. Carbon Savings Tracker – inform you how much carbon emission is saved from your green actions, how every little step counts with the equivalency metrics
2. Green Rewards Program – get rewarded for living a low-carbon lifestyle and redeem green products and experiences
3. Green Interactive Map – help you find recycling points, green restaurants and water filling stations nearby at your fingertips
4. Recycling Tips and Instructions – understand the recycling steps of different recyclables and materials, view what can be recycled and what cannot at each recycling point
5. Happenings - Join our campaigns in partnership with different organizations and businesses
The map will be updated monthly. In case of inaccurate information, please let us know through the [Suggest an update] button on the detail page of the corresponding locations. We will review and keep our database up to date regularly.
Press the [Forgot password] button and a SMS will be sent to your registered phone number with a verification code. You can reset the password after inputting the verification code.
Download “Carbon Wallet” from App Store and Google Play Store. Sign up and fill in basic information. Pengreen and Carbobear will then give you a guided tour to start the journey!
For password, please go to [Me] > [My Account] > [Change Password]. For personal details, please go to [Me] > [My Account] > [Update Personal Details]. Follow the simple steps to update your email address and district. If you wish to change other personal details, please contact us through [Customer Support Centre].
You may submit the account deletion request on Carbon Wallet by clicking [Delete Account] in [Me] > [My Account]. We will complete processing your request in 3 working days. Once deleted, your account cannot be recovered.

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