Question 1

1.1.  What is Carbon Wallet?

Accepted Answer

Carbon Wallet aspires to become the largest green lifestyle reward platform in Hong Kong. Through measuring your Carbon Savings from green actions and rewarding your low-carbon lifestyle, Carbon Wallet empowers users to act on climate change and reduce greenhouse gas emissions.

Take a look at "Our Story" to find out more!

Question 2

1.2.  How does Carbon Wallet help me live a low-carbon lifestyle?

Accepted Answer

To help you adopt a low-carbon lifestyle, Carbon Wallet encompasses a range of functions and features:

1.    Carbon Savings Tracker – inform you how much carbon emission is saved from your green actions, how every little step counts with the equivalency metrics 
2.    Green Rewards Program – get rewarded for living a low-carbon lifestyle and redeem green products and experiences  
3.    Green Interactive Map – help you find recycling points, green restaurants and water filling stations nearby at your fingertips 
4.    Recycling Tips and Instructions – understand the recycling steps of different recyclables and materials, view what can be recycled and what cannot at each recycling point 
5.    Happenings - Join our campaigns in partnership with different organizations and businesses

Question 3

1.3.  When was your map database last updated?

Accepted Answer

The map will be updated monthly. In case of inaccurate information, please let us know through the [Suggest an update] button on the detail page of the corresponding locations. We will review and keep our database up to date regularly.

Question 4

1.4.  Forgot password

Accepted Answer

Press the [Forgot password] button and a SMS will be sent to your registered phone number with a verification code. You can reset the password after inputting the verification code.

Question 5

1.5. Sign up and join the community of Carbon Savers

Accepted Answer

Download “Carbon Wallet” from App Store and Google Play Store. Sign up and fill in basic information. Pengreen and Carbobear will then give you a guided tour to start the journey!

Question 6

1.6 How do I update my password and other personal details?

Accepted Answer

For password, please go to [Me] > [My Account] > [Change Password]. For personal details, please go to [Me] > [My Account] > [Update Personal Details]. Follow the simple steps to update your email address and district. If you wish to change other personal details, please contact us through [Customer Support Centre].

Question 7

1.7. How can I delete my account on Carbon Wallet?

Accepted Answer

You may submit the account deletion request on Carbon Wallet by clicking [Delete Account] in [Me] > [My Account]. We will complete processing your request in 3 working days.  Once deleted, your account cannot be recovered.

Frequently Asked Questions

1.1. What is Carbon Wallet?

1.2. How does Carbon Wallet help me live a low-carbon lifestyle?

1.3. When was your map database last updated?

1.4. Forgot password

1.5. Sign up and join the community of Carbon Savers

1.6 How do I update my password and other personal details?

1.7. How can I delete my account on Carbon Wallet?